Frequently Asked Questions
Everything you need to know about your Decca Records order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy for vinyl and CDs?
We accept returns on unopened and sealed items within 30 days of purchase. If your record arrives damaged or warped, please contact our support team immediately for a replacement.
How do you ensure vinyl records aren't damaged during shipping?
All vinyl orders are packed in heavy-duty, corrugated cardboard mailers specifically designed for records to prevent corner dings and surface scratches during transit.
Can I cancel or modify my pre-order?
You can cancel or modify your pre-order any time before the official release date. Once the item has entered the fulfillment process, we are unable to make changes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you provide tracking information for shipments?
Yes, once your order has been dispatched from our warehouse, you will receive an automated email containing your tracking number and a link to monitor its progress.